![]() ![]() You can also use the information links in the next section, below, to help you when using MAP. ![]() Follow the steps on each page to view information.Select your name displayed at the bottom of the page to see program eligibility information, view next steps and eligibility notices, see a list of documents sent to MassHealth (refer to Viewing Health Benefit Information section for details), and see the status of submitted applications.Type in your Member ID number to see Health Insurance and Health Assistance Program Information.Search for your or your household information by filling in any blank boxes on the first My Account Page screen. ![]() Using My Account Page is easy! Instructions are right on each My Account Page screen. Your Member ID number (found on your MassHealth Member card or Notices sent to the Household) if you are looking for information about your health care benefits.The virtual gateway represents an Envoy proxy running in an Amazon ECS service, in a Kubernetes service, or on an Amazon EC2 instance. Your name, date of birth, and Social Security number A virtual gateway allows resources that are outside of your mesh to communicate to resources that are inside of your mesh.Your Virtual Gateway username and password.Members who are the head of household (the person who signed the application for benefits) can use the Virtual Gateway's My Account Page (MAP) to view their case status online. Type your temporary password in the Existing/Temporary Password field on the Change Password page.Go online to the Virtual Gateway login page and login with your username and temporary password.Check your email for a message from Virtual Gateway with your temporary password.Answer your secret questions and click Submit.Go online to the Virtual Gateway login page and click the Forgot Password link.You may need to provide your PIN number and answer questions to identify you to our customer service representatives. Call Virtual Gateway Customer Service at (800) 421-0938.This message gives you your Virtual Gateway username. Note: A prefilled cover sheet is required for faxing the Consent Information Sheet. New users can check their email for a message from Virtual Gateway confirming your registration. Consent forms are used to obtain permission to share and get information for the CANS tool.Click the My Account Page link on the Business Services page.Once you complete the registration process and have your Virtual Gateway username and password, you can go to My Account Page at any time using the following steps: ![]()
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